Kansas City Football - Ash

Shipping Policy:

1. Shipping Methods:
   Available shipping methods and associated costs will be displayed during the checkout process.
2. Processing Time:
   Orders are typically processed and shipped within 1-3 business days.
3. Shipping Rates:
   Shipping rates are calculated based on the weight, size, and destination of your order. You can view the estimated shipping cost at checkout.
4. Delivery Time:
   Estimated delivery times vary depending on the shipping method and destination. Customers will receive a tracking number via email to monitor the status of their shipment.
5. International Shipping:
   We do not currently offer international shipping.
6. Lost or Stolen Packages:
   We are not responsible for lost or stolen packages. If you encounter issues with your shipment, please contact the shipping carrier directly.

Return Policy:

1. Eligibility:
   We accept returns within 30 days of the purchase date. To be eligible for a return, items must be in new, unused condition with all original tags and packaging.
2. Return Process:
   To initiate a return, please contact our customer support team to request a return authorization (RA) number. You will be provided with instructions on how to return the item.
3. Refunds:
   Once we receive your returned item and inspect it for eligibility, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
4. Exchanges:
   We do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
5. Return Shipping:
   Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective item.
6. Non-Returnable Items:
   Certain items, such as final sale or customized items, may not be eligible for returns. This information will be clearly stated on the product page.
7. Damaged or Defective Items:
   If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
8. Return Address:
   The return address will be provided when you request a return authorization (RA) number from our customer support team.

Sublimation sweatshirts are unique because the designs are dyed directly into the fabric rather than printed on the surface. To ensure that your sublimation sweatshirt maintains its vibrant colors and quality, it's important to follow care instructions carefully. Here are some general care guidelines for sublimation sweatshirts:

Washing:

Turn the sweatshirt inside out before washing to protect the printed design.
Use cold water (ideally around 30°C or 86°F) for washing to prevent colors from fading or bleeding.
Use a mild detergent without bleach or fabric softeners. These chemicals can damage the sublimated design.

Washing Machine:

Wash your sublimation sweatshirt with like-colored clothing to avoid color transfer.

Drying:

Air drying is the best option for sublimation sweatshirts. Hang the sweatshirt on a clothesline or lay it flat on a clean, dry surface.
If you must use a dryer, use the lowest heat setting or a no-heat/air-dry setting to prevent excessive heat exposure.

By following these care instructions, you can help ensure that your sublimation sweatshirt remains in good condition and retains its vibrant colors for a longer period of time.